How can customer cancel an item purchased?

• Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at info@aamirwoodworks.in.

Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion all corrective measure may be taken, as deemed appropriate by Aamir Wood Works, to address the issue.
Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
For more details, please get in touch with us on our customer care number or write to us at info@aamirwoodworks.in
Products purchased on discount or during sale can not be cancelled.

Order Cancellation

Since our products are custom manufactured, orders cannot be cancelled once production begins.

Production starts immediately after the advance payment is received.

Non-Refundable Advance

The 60% advance payment is non-refundable because materials and production processes are initiated immediately.

Returns

As all products are made-to-order, returns are not accepted unless:

• the product arrives severely damaged during transit
• the product is significantly different from the confirmed order.

Damaged Product Claims

If a product arrives damaged:

Customers must notify us within 48 hours of delivery with photos and videos.

Our team will assess the situation and offer:

• repair
• replacement
• partial resolution if applicable.

Warranties

The product comes with a 1-year warranty which covers manufacturing defects.
This limited warranty does not apply to:
Small cuts, scratches or damage during the cleaning process
Damaged caused by the incorrect installation of a product
Cracks during the random displacement
Product kept in contact to direct sunlight and water, resulting in decaying of wood
With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
There is no warranty on upholstery/ coverings/ cushion covers.

Delivery
Our support and delivery team will be in coordination with you for a hassle-free installation process.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line,  Aamir Wood Works shall be free to charge for holding the products for longer.